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Why Google Home is not as smart as expected

Monday, August 28th, 2017 | Gadgets

          Google Home positions itself as an opponent to Amazon Echo and has about the same range of functions as its allegedly artificial intelligence, which is called Alexa. Echo has been on the market for quite some time and is a complete success. At least if you believe the reviews on Amazons own product page: Over 3500 reviews there are over there and over 1000 answered questions. The customers' rating is 4.3 out of 5. So almost as good as sliced ​​low-carb bread (4.5 out of 5). Machine learning, especially big data and deep learning approaches, have made phenomenal progress in recent years. The chess game has been cracked for a long time. In the Go the man has to submit to the machine. And even with Jeopardy, Deep Blue beat the best players from flesh and blood. Why do Google Home and Alexa have so scary little answers to simple questions? When asked, "Hey Google, which parties are taking part in the Bundestag election?" The device answers in a video test on Youtube: "I'm sorry that I have no answer, I'm still learning". So, so, there is an artificial student for 150 € in the living room. Most of the real students would probably enumerate at least a few parties. The ordinary Internet user expects an intelligent assistant to be right that he is at least doing the language input tasks each search engine creates alongside. With simple calculation tasks and the weather forecast, this also often enough. At the exchange rate euro to dollar it looks less rosy. At least one can order a taxi over both devices. With voice input! Do you know what this is all about? With the phone. By the way: The taxi drivers are not offered by Google or Amazon itself, but by a partner. It had started with tax calculation by smartphone app. And in a similar way, the function should have landed on the chat speakers: The counterparts to the app are "Skill" (Alexa) or "Action" (Google Home). After all, both platforms offer a distribution channel for the language apps. Since the heart of the digital agencies and entrepreneurs would actually be directly higher. If there was not a small problem: The monetarization was badly neglected by both players. You have read correctly, neither for skills nor for actions, you can demand money in the store. Good, remains the counterpart to the in-app purchase. As a result, more sales are made anyway. So there is a Google Framework for "Transactions". In the test phase. And also only on Android. This is after all, more than Amazon can claim. Practically, this means: The provider of Skill & Action takes care of the monetarization itself and builds the appropriate systems from scratch. Or abandon it. Making money is also not so important.So quite one will at present feel that the use of the systems as a digital sales platform is not a priority. This may be due to the fact that it seems to be much better for the platform to spread, when everything is free. For the long term benefit it is certainly not. Quality has its price, this is true for apps and this will not change in Skills and Actions. The motivation for small and medium-sized companies to invest in their own language is going to be zero if the possibilities for monetarization are covered with such hurdles. On the other hand, the third-party apps are welcome guests also in the communication of the two stag walks. Thus, for example, both providers advertise with numerous third-party services such as Spotify and Philips Hue.Sicher, it is a new category of product. Language input was until recently a gimmick for science fiction films. A laugh from the film Star Trek IV, which appeared in 1986, therefore stirred that the space hero, who had returned to Earth, was talking to a computer mouse rather than pushing it on the table. 30 years later, everyone can buy a device for a few euros, which answers questions by voice, just like in the film. But: In the film, the answer of the artificial intelligence is usually not "I did not understand" or even "I do not know how I can help there" .In the current state, the functionality is enough to give a hint of it , Which awaits us in the near future. In order for the two linguistic speakers to become an everyday product, suppliers have to refine. For one, the artificial intelligence must be improved, so that at least a large part of everyday questions is given a meaningful answer. Everything else is frustrating for users in the long run. This is certainly going to happen, not for nothing, data protectors are groaning about the fact that the vendors store the user requests on their servers. On the other hand, both platforms must be able to secure secure money transactions with simple means. This is the only way to create the long-term motivation for a wide range of companies to expand the platform to include self-developed skills and actions. Apple was the first major player to enter the arena of voice assistants for smartphones with the Siri system. The experiences from this should also be reflected in the HomePod, the competitive product in the starting holes to Alexa and Google Home. It would be quite surprising, if not synonymous Apple Pay its way to the device. So high time to trade for Google and Amazon.





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