Home » Gadgets » Lenovo: PlayProtect makes Bluetooth in the Moto G4 useless

Lenovo: PlayProtect makes Bluetooth in the Moto G4 useless

Tuesday, September 12th, 2017 | Gadgets

Google's Play-Protect service is supposed to ensure that Android devices work particularly reliably. The virus scanner monitors apps in the Play Store, but can also monitor the apps running on an Android device. This has led to faulty detections on several Lenovo smartphone series. This causes Bluetooth to stop working. The problem can be fixed with a trick.

False detection by PlayProtect
The problem is, according to current knowledge, only on the Lenovo Smartphones of the Moto G4, Moto G4 Plus and Moto G4 Play models, reports 9to5Google and refers to descriptions in Lenovo's support forums. The Bluetooth features an app called "Bluetooth Share 7.0". Play Protect incorrectly identifies them as malicious software.
Therefore the execution of the app is stopped because the user then has no further influence on it. So there is no way to allow the application to run in such a case. As a result, the Bluetooth functions on the Moto G4 devices are no longer available.
Remedy is possible
Only devices with which PlayProtect can also examine the apps on the device are affected. This option can be disabled in the Play Store app settings. If the option is off, only the apps within the Play Store will be scanned for malicious code. In the case of the affected devices, it is already sufficient to switch off the scanning of the apps on the device. Then Bluetooth is ready again, report affected users.
If this is not enough, all app settings must be reset. To do this, the app menu item must be called in the Android settings. The "Reset app settings" function can be activated via a sub-menu. This has the disadvantage, however, that the applied app settings have to be made again.

This deletes all settings for disabled apps or disabled app notifications. The default apps must also be reassigned. This also applies to restrictions on background data for apps and generally any access restrictions.
It is not known whether Lenovo or Google are going to fix the problem with a patch.

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