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Frequency Coverage: Unitymedia Verifies Compensation for Customers

Tuesday, September 5th, 2017 | Gadgets

After the technical downturn caused by the new frequency allocation, Unitymedia is offering a solution. "We are currently investigating how we can compensate the affected customers," said company spokesman Helge Buchheister Golem.de. This also applies to customers who would have ordered a television technician to solve the problems, said Gudrun Scharler, Chief Operations Officer at Unitymedia, the Rheinische Post.

After the breakdowns on the 29th of August, 2017, during the transmitter reorganization in North Rhine-Westphalia, all users had to repeat the search. Private in SD quality were displayed as encrypted or were not at all to receive. The interference affected RTL, Sat1, ProSieben, Vox, RTL2, KabelEnter, Super RTL, N-TV, Prosieben Maxx and Sixx. Approximately 70,000 households were affected, roughly two percent of the Group's 3.5 million TV customers in North Rhine-Westphalia. On September 1st the second search was started.
New date for further conversion
Unitymedia had changed the channel lists after the analog switch-off. The goal was to move the frequency allocation so that space is available for new HD stations and Internet with high data rates. Thus, digital TV programs are to come to lower frequency ranges, where previously were analogue television programs. The Docsis channels for data transmission have been moved to a higher frequency range.
The re-sorting of the TV stations in Hessen and Baden-Wuerttemberg is planned for both federal states for the night from 11 to 12 September 2017.

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