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Analog disconnection: Major problems with transmitter switching by Unitymedia

Tuesday, August 29th, 2017 | Gadgets

In today's transmitter reordering of Unitymedia in North Rhine-Westphalia errors occur. This was announced by the company on 29 August 2017. According to a report from the WAZ (Westdeutsche Allgemeine Zeitung), customer subscribers spoke of a total TV failure. Many customers of the cable network operator report considerable difficulties with the transmitter search.

According to Unitymedia, "After the automatic or manual transmission of a TV program, several users are currently being shown as encrypted by some customers, but other channels are not found after the TV channel search Customers are currently unaffected. " With the customerhotline, there are currently longer waiting times. Unitymedia is working with high pressure to correct the technical error.
Unitymedia: No total failure
Company spokesman Helge Buchheister told Golem.de: "There is no total failure."
Unitymedia changes the channel lists after the analog switch-off. The aim is to change the frequency coverage so that a lot of space is available for new HD stations and faster internet access.
With the transmitter numbers, the provider changes the assignment in the frequency spectrum of his cable. Thus, digital TV programs migrate to lower frequency ranges where analogue television programs were previously used. The Docsis channels for data transmission are moved to a higher frequency range.

The conversion takes place in three waves: on 29 August in North Rhine-Westphalia, on 5 September in Hesse and on 12 September in Baden-Württemberg.

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