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Alphabet: Google Fiber interrupts customer access due to twelve cents

Thursday, September 7th, 2017 | Gadgets

Google Fiber interrupted the Internet access of a user in Kansas City for several days because it had to pay twelve cents due to a tax change. This is reported by the Kansas City Star. According to this, Victoria Tane had bought the Google Fiber Basic 5 MBit / s package, which is no longer offered, which costs 300 US dollars for seven years.

Victoria Tane paid in advance, plus $ 25.08 for taxes and duties. A further twelve cents were due by an interim tax increase. The customer tried to pay, but Google does not accept checks under a value of ten US dollars. Google Fiber tried to find a solution with the customer by e-mails and voice messages, which Tane did not notice.
Google Fiber expansion is stopped
Google Fiber told the Kansas City Star: "As with any customer with a pending payment, we have repeatedly tried to reach Ms Tane to resolve the issue. Google Fiber appreciates his customers, and we have been working with Ms Tane since then Glass fiber service. " After clarifying the facts, Google gave her the small sum, restored the Internet supply in less than an hour and booked $ 30 to her customer account.
Google Fiber never gave any information about the number of its customers.
Of the originally planned five million customers, however, GoogleFiber was five years after its start, according to a media report still very far away, which is why the group management suspended the expansion. Google Fiber announced in October 2016 to stop or suspend expansion in ten cities and dismiss workers. Nine percent of the roughly 1,500 employees were dismissed. According to Business Insider, several hundred employees were also moved to other divisions at the beginning of the year.

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